NKPD code: 4223
Telephone switchboard operators operate telephone switchboards to establish telephone connections, receive telephone enquiries and reports of service faults, and record and relay messages for staff or customers. Telephone switchboard operators perform the following main tasks: • operating telephone switchboards to connect, hold, transfer and disconnect telephone calls; • placing outgoing calls; • handling telephone enquiries and taking messages; • relaying messages to staff and customers; • monitoring operational problems with the system and informing the technical support unit. Examples of occupations in this unit group: – Telephone operator – Operator, telephone switchboard