Telephonist

Telephone switchboard operators operate telephone switchboards to establish telephone connections, receive telephone enquiries and reports of service faults, and record and relay messages for staff or customers.

• operating telephone switchboards to connect, hold, transfer and disconnect telephone calls;
• placing outgoing calls;
• handling telephone enquiries and taking messages;
• relaying messages to staff and customers;
• monitoring operational problems with the system and informing the technical support unit.
• Examples of occupations in this unit group:
• Telephone operator
• Operator, telephone switchboard