NKPD code: 5222
Shop supervisors supervise and coordinate the activities of sales assistants, cashiers and other support staff in wholesale and retail shops such as supermarkets and department stores. Shop supervisors perform the following main tasks: • planning and preparing work schedules and assigning specific duties to staff; • instructing staff on sales policies, including how to deal with difficult or complex situations; • ensuring that customers receive good service; • participating in and advising managers on interviewing, hiring, training, evaluating, promoting and dismissing staff, and giving opinions on staff complaints; • assessing returned goods and deciding on appropriate action; • taking stock inventories and ordering new goods; • ensuring that goods and services are correctly labelled and displayed; • ensuring that safety rules are observed. Examples of occupations in this unit group: – Supervisor, shop – Supervisor, trade Excludes: – Manager, shop – 1420 – Seller, market – 5211 – Owner, small shop – 5221