Supervisory specialist, trade

Shop supervisors supervise and coordinate the activities of sales assistants, cashiers and other support staff in wholesale and retail shops such as supermarkets and department stores.

• planning and preparing work schedules and assigning specific duties to staff;
• instructing staff on sales policies, including how to deal with difficult or complex situations;
• ensuring that customers receive good service;
• participating in and advising managers on interviewing, hiring, training, evaluating, promoting and dismissing staff, and giving opinions on staff complaints;
• assessing returned goods and deciding on appropriate action;
• taking stock inventories and ordering new goods;
• ensuring that goods and services are correctly labelled and displayed;
• ensuring that safety rules are observed.
• Examples of occupations in this unit group:
• Supervisor, shop
• Supervisor, trade