Information officer, reception

This unit group includes client information workers not classified elsewhere in minor group 422 Client information workers.

• interviewing patients to obtain and process information needed to provide hospital services;
• interviewing applicants for government assistance to obtain information in connection with their applications;
• checking the accuracy of information provided;
• initiating procedures to grant, modify, refuse or terminate assistance;
• providing information and answering questions about benefits and other applications;
• referring the patient or applicant to other competent organisations to provide the requested services.
• Examples of occupations in this unit group:
• Information clerk, reception
• Information clerk, cultural organisation/cultural institute