NKPD code: 3511
Information and communications technology operations technicians support the day-to-day processing, operation, monitoring and control of information and communications systems, peripherals, hardware, software and related computer equipment to ensure optimal performance and identify problems. Information and communications technology operations technicians perform the following main tasks: • operating and controlling peripheral and related computer equipment; • entering commands using computer terminals and activating controls on computer and peripheral equipment to synchronise and integrate operations; • monitoring systems for equipment failure or errors in performance; • notifying supervisors or maintenance technicians of equipment malfunctions; • responding to program error messages by finding and correcting problems or terminating programs; • reading job set-up instructions to determine the equipment to be used; • retrieving, separating and sorting program output and sending data to specified users; • loading peripheral equipment with the necessary materials and monitoring its workload. Examples of occupations in this unit group: – Computer operator – Operator, peripheral equipment Excludes: – Technician, computer network support – 3513