NKPD code: 5244
Contact centre salespersons contact existing or prospective customers by telephone or other communication media to promote goods and services, obtain sales and arrange sales visits. They may work in customer contact centres or from decentralised offices. Contact centre salespersons perform the following main tasks: • presenting goods and services by telephone or e-mail using customer contact lists; • generating interest in goods and services to obtain sales or agreement to a meeting with a sales representative; • arranging the supply and distribution of goods and services, information packs and brochures to customers; • arranging appointments for sales representatives; • making notes for follow-up and updating the marketing database to reflect changes in each customer's status; • informing managers of competitors' activities and issues arising from contacts; • maintaining statistics on calls made and successes achieved; • providing periodic reports on telemarketing activities and results achieved. Examples of occupations in this unit group: – Seller, telephone order fulfilment – Seller, Internet trade – Seller, telemarketing Excludes: – Operator, contact centre – 4222