Operator, call centre
NKPD code: 42223001
Current information as of 2026-11-15
How much does a Operator, call centre earn? Latest statistics
Third degree of professional qualification and/or completed secondary education or acquired right to take state matriculation exams
Labor Characteristics
Contact centre information clerks provide advice and information to customers, respond to enquiries about a company's or organisation's goods, services and policies, and process financial transactions using the telephone or electronic communication media, including e-mail. These clerks are located in premises that may be remote from the customers or from the organisations or businesses for which they provide information.
Main Tasks
- handling incoming calls and messages from customers, answering enquiries and taking service calls and complaints;
- determining requirements and entering events into a computer system;
- referring tasks to other units where necessary;
- invoicing or withholding payments where necessary;
- sending letters, information brochures and other documents to customers;
- advising customers on additional products or services.
- Examples of occupations in this unit group:
- Operator, contact centre
- Information clerk, passenger services
Not Included
- Telephone operator – 4223
- Interviewer, market research – 4227
- Seller, telemarketing – 5244
- Seller, telephone order fulfilment – 5244
- Seller, Internet trade – 5244
Professions in "Contact centre information clerks"
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