Clerk, enquiries

Enquiry clerks answer personal, written, electronic and telephone enquiries and complaints about an organisation's goods, services and policies, provide information and refer people to the appropriate persons or other sources. These clerks work in locations that allow them direct contact with customers or with the production of goods and services.

• answering enquiries about the organisation's goods, services and policies and providing information on their availability, location, price and similar matters;
• answering enquiries about problems and providing advice, information and assistance;
• recording information on enquiries and complaints;
• referring more complex enquiries to team leaders or experts;
• distributing forms, information packs and brochures to interested persons.
• Examples of occupations in this unit group:
• Clerk, enquiries
• Clerk, information