Associate, industrial relations

General office clerks perform a range of clerical and administrative tasks according to established procedures.

• recording, processing, sorting, classifying and filing information;
• sorting, receiving and sending letters and messages;
• operating photocopying and fax machines;
• preparing routine reports and correspondence;
• keeping records of technical equipment assigned to individual staff members;
• answering telephone or electronic enquiries and forwarding them to the appropriate persons;
• checking figures, preparing invoices and recording details of transactions made;
• entering information into computers and proofreading text.
• Examples of occupations in this unit group:
• Head, administrative office
• Technical organiser
• Technical assistant