Front office manager, hotel

Hotel receptionists register guests in hotels or other accommodation establishments, assign rooms, issue keys, provide information on services offered, make room reservations, keep records of vacant rooms, prepare and present bills to departing guests and receive payments due.

• maintaining a record of existing reservations and vacant and occupied rooms;
• registering arriving guests and issuing room keys;
• providing information on hotel services and services available in the hotel area;
• providing information on available rooms and making reservations;
• responding to guests' requests regarding housekeeping and maintenance and receiving customer complaints;
• contacting staff responsible for housekeeping and maintenance;
• compiling and checking customer bills for charges for the use of computer and other systems;
• receiving and relaying messages in person or using the telephone or switchboards;
• preparing and presenting bills to departing guests and receiving payments due.
• Examples of occupations in this unit group:
• Administrator, hotel
• Receptionist, hotel