Clerk, reservations

Travel consultants and clerks provide information on travel destinations, arrange travel itineraries, obtain travel and accommodation reservations and organise group tours.

• obtaining information on the availability, cost and convenience of different types of transport and accommodation, taking into account customers' requirements, and advising them on travel arrangements;
• providing information on local attractions, sightseeing, restaurants, entertainment and cultural events, and providing travel maps and brochures;
• preparing itineraries by place and date;
• making and confirming reservations for travel, tours and accommodation;
• issuing tickets, boarding passes and vouchers;
• assisting customers in obtaining required travel documents, including visas;
• checking travel documents and checking in passengers and baggage on arrival and departure;
• preparing bills and receiving payments;
• organising group business trips or holidays, and holidays for individuals.
• Examples of occupations in this unit group:
• Specialist, tourism
• Organiser, travel
• Clerk, travel agency/bureau
• Clerk, passenger and baggage check-in counter