Head, contact centre

This unit group includes managers who plan, direct and coordinate the provision of services and who are not classified elsewhere in sub-major group 13 Production and specialised services managers or sub-major group 14 Hospitality, retail and other services managers. Examples include managers of travel agencies, shopping, conference and contact centres. Examples of occupations in this unit group: – Manager, travel agency – Manager, shopping centre – Manager, campsite – Head, conference centre – Head, contact centre NOTES: Not included here are managers of professional and specialised services that require specialised qualifications and extensive experience related to one or more occupations in major group 2 Professionals or major group 3 Technicians and associate professionals. Managers responsible for planning, directing and coordinating the provision of specialised professional and technical services are classified in the various unit groups of sub-major groups 12 Administrative and commercial managers and 13 Production and specialised services managers. Such managers most often require specialised qualifications.