Head, information and communication technologies

Information and communications technology service managers plan, direct and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems. They are heads of departments in enterprises or managers of enterprises without a hierarchical management structure.

• consulting with users, management, vendors and technicians to assess computing needs, system requirements and the specific technology to meet those needs;
• formulating and directing information and communications technology strategies, policies and plans;
• directing the selection and installation of ICT resources and the provision of user training;
• directing ICT operations, analysing workflow;
• establishing priorities, developing standards and setting deadlines;
• overseeing the security of information and communication systems;
• assigning, reviewing, leading and managing the work of systems analysts, programmers and other computer-related staff;
• evaluating the organisation's technology use and needs, and recommending hardware and software improvements;
• preparing and managing budgets, controlling expenditure and ensuring the efficient use of resources;
• establishing and directing operational and administrative procedures;
• overseeing the selection, training and performance of staff;
• representing the enterprise or organisation at ICT meetings, seminars and conferences.
• Examples of occupations in this unit group:
• Director, information systems
• Manager, Internet provision
• Manager, software applications
• Manager, networks
• Head, communication technologies
• Head, computer services